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Policies and FAQs

Tickets

Where can I purchase tickets for events? Accordion Toggle Icon
Does my child need a ticket? Accordion Toggle Icon
How can I get backstage passes to a show? Accordion Toggle Icon

Getting There

What is the address for Promenade Park? Accordion Toggle Icon
When do doors open for events? Accordion Toggle Icon
Where can I park? Accordion Toggle Icon
What accessibility accommodations are in place? Accordion Toggle Icon
How do I reserve space on the docks for boats? Accordion Toggle Icon

At The Event

Entering the Concert & Guest Safety Accordion Toggle Icon
Can I bring food or drinks into Promenade Park? Accordion Toggle Icon
What is your policy on cameras? Accordion Toggle Icon
Is there seating available? Accordion Toggle Icon
What is your policy on re-entry? Accordion Toggle Icon
What happens if there’s severe weather? Accordion Toggle Icon
What does a cashless event mean? Accordion Toggle Icon