Each park entrance will have security checkpoints including security personnel with hand held and walk through metal detectors. We reserve the right to inspect all jackets and bags upon entry. Purses, diaper bags, and other small personal bags are permitted, but will be subject to inspection at all gates. Please do not bring a purse larger than 6.5″x4.5″x 6″. No large bags or boxes are allowed in the park without prior authorization. The less you carry the easier it will be to pass the security checkpoint. We reserve the right to conduct “pat downs” at concerts. Any item that does not pass the security check will be confiscated and not returned. In addition, the following items are NOT permitted inside Promenade Park:

• Weapons of any kind
• Blankets
• Food or beverages
• Cans, bottles, coolers or other similar containers
• Video cameras, audio recorders or other similar electronic devices
• Cameras (not including cell phones)
• iPads
• Laser pens, pointers or other laser products
• Air horns or noise makers
• Fireworks
• Glow sticks
• Beach balls
• Aerosol spray cans
• Tools (box cutters, Leatherman or any multi- tool, screwdrivers, etc.)
• Pets (except service animals)
• Umbrellas or parasols 
• No chairs allowed in VIP PIT area (chairs will be provided for you, unless the artist designated area standing room only)
• Plastic tarps, tents, or stakes
• Skateboards
• Solicitations, handbills, posters or unauthorized sales
• ANY OTHER ITEM DEEMED UNACCEPTABLE BY MANAGEMENT
  • ProMedica Live management reserves the right to make the final determination on prohibited items. If prohibited items are revealed in an inspection, guests will be asked to dispose of the items or return them to their cars before re-entering the park. Any items confiscated by security will not be returned.
    
    

Outside food and beverages are prohibited. We will have food trucks on site. Also beer, pop, and water will be available for purchase.

No cameras will be allowed. This does not include cell phones.

All shows in our VIP Pit section are standing room only.

All shows in our general admission have no seating. You are welcome to bring in a reasonably sized chair (no canopies) to use during the event. Please note that due to our clear bag policy, chairs cannot be in bags.

ProMedica cannot guarantee an unobstructed view at its concerts. We recommend standing if you can’t see. Inversely, we recommend sitting if everyone in front of you is seated. However, as with most outdoor concerts, attendees can stand, dance, or sit as they choose. Go with the flow and just relax. We’re all in this concert together.

**Note that accommodations are made for individuals with disabilities.

No tables or coolers are permitted.

ProMedica cannot guarantee an unobstructed view at its concerts. We recommend standing if you can’t see. Inversely, we recommend sitting if everyone in front of you is seated. However, as with most outdoor concerts, attendees can stand, dance, or sit as they choose. Go with the flow and just relax. We’re all in this concert together.

Note that accommodations are made for individuals with disabilities.

ProMedica Concert Series inside Promenade Park has a no re-entry policy. Once you leave the park during an event you will not be permitted to return without purchasing another ticket.

All shows are rain or shine. No refunds or exchanges unless the show is canceled. Ponchos or rain jackets are suggested if expecting rain. No umbrellas or parasols are permitted due to blocking other attendee's views.

In case of severe weather or other emergency, please seek shelter in The Depot parking garage or appropriate buildings near the park.

It means everything is going digital. Your ticket will be scanned at the gate from your smartphone. If you want to buy a drink or some grub, leave your cash in your pockets because the vendors will be accepting Credit Cards and Debit Cards only. Don’t have a card? Don’t worry! We will have NO FEE Reverse ATMs in the park for you to turn that cash into a card.

These short videos explain how it works. 

A clear bag policy will be implemented for all concerts to expedite entry times into the park. The following items are approved:

• Bags that are clear plastic, vinyl, or PVC and do not exceed 12" x 6" x 12"
• One-gallon clear plastic freezer bag (Ziploc bag or similar)
• Logo on the bag cannot exceed 4.5" tall by 3.4" wide.
• Small clutch purses, approximately the size of a hand, or 4.5″ x 6.5″ with or without a handle or strap, may be carried in along with one of the clear bag options.
• An exception will be made for medically necessary items after proper inspection at the gate.
• Diapers and wipes can be carried in a clear bag. However, diaper bags are not permitted.
• Each family member, including children, can carry an approved clear bag and a clutch purse.

** Please be advised that this also applies to any bags that hold foldable chairs. You are more than welcome to bring your own chair, just not a bag that holds it.